Friday, 2015-02-27
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Restore ISLC Email Prior to Jan 9, 2015
ISLC experienced a multiple hard disk failure on our primary email storage system on Jan 9. Local recovery of data was attempted over several days with the storage device manufacturer, however we were unable to access the data. We sent the hard drives away for data restoration and received the recovered data last week. The data was transferred back into the primary storage system. We created a program that will properly merge the recovered mailbox data into existing customer mailboxes. That program has been tested successfully and is now available for all customers.

For ISLC customers who are missing saved email messages and directories prior to Jan 9, 2015, we now have those messages available for restoration. If you would like for us to merge those messages into your mailbox please email support@islc.net or call 770-1000 ext 250. Note that depending on how you access your email, restoring the messages could cause a large number of duplicate messages to appear in your account. If you have email currently in your mail program prior to Jan 9, 2015 you probably should not request your email to be restored.

If anyone has any questions or concerns they can email ISLC support at support@islc.net.
 
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