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Serving the South Carolina Lowcountry since 1996.
843.770.1000
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ISLC, Inc. Internet
Services of the Low Country
Customer Service Agreement
For the purpose of this agreement:
"ISLC" means Internet Services of the Low Country, a Corporation operating in
South Carolina. "Customer" means a Person who has (1) requested or been
furnished with the Service or other communications services from or by ISLC or
their respective employees, agents or dealers. (2) Obtained installation or any
other form of service or equipment from ISLC or their respective employees,
agents, dealers, contractors or suppliers, and includes a User who has signed
the preceding page of this form. "Person" includes a partnership, firm, body
corporate or politic, government or department or agency thereof and the legal
representatives of such person. "Service" means data transmission and
communication service furnished by ISLC. "User" means a Person who uses the
service or other communications services furnished by ISLC or their respective
employees, agents, dealers, contractors or suppliers whether or not that Person
is a Customer. "Contract Period" means the recurring period of time, daily,
weekly, monthly or annually, for which the Customer has purchased services from
ISLC.
This agreement is by ISLC, duly
authorized and existing under the laws of the State of South Carolina, and the
Customer for the provision by ISLC of certain electronic communications services
in exchange for the payment of fees and compliance with conditions stated
herein.
Service Agreement
1. Acceptable Use Policy. Please carefully read the Acceptable Use Policy
before opening and/or continuing your service with ISLC. This policy can be
found online at
http://www.islc.net/acceptableuse.html Use of the service constitutes
acceptance of the acceptable use policy. If you do not agree to be bound by
these policies and terms, you must immediately end use of ISLC services and
request the closure of your account. A copy of this policy can be requested by
contacting ISLC.
2. Billing/Terms/Termination. Customer agrees to pay ISLC all charges related to
use of account, including a one-time signup fee. ISLC will bill the Customer for
the Contract Period subscription and connection fees as set forth in ISLC’s
current notice in writing to Customer. Use of service constitutes acceptance of
all terms and conditions. If Customer does not agree to the all terms and
conditions, Customer may terminate this agreement in accordance with the
provisions of Section 2(c).
(a) Payments are due by the 16th of each month. A late charge may be applied if
payment is not received by the end of each month. After 30 days of non-payment,
the account may be disabled until payment is received. If account is closed for
nonpayment, a $10 fee to reactivate the account will apply. Accounts over 45
days past due may be turned over to our Collection Agency and a minimum
collection fee of $30.00 will be applied to Customer’s account.
(b) ISLC will accept and post payments marked as "paid in full" or with similar
words; however, acceptance of checks or money orders with such words does not
constitute acknowledgement by us that the account is paid in full.
(c) Cancellation/Termination of service may be requested by the Customer by
emailing billing@islc.net or calling
843-770-1000 ext. 251. Business customers must fax their requests on company
letterhead to 843-770-1002. Date of termination will be the first day of the
following month. Customer is responsible to pay all fees up to the date of
termination of the service, except where ISLC is unable to provide services
under this agreement through its own negligence. Discontinuing usage of service
and/or non-payment does not indicate cancellation, and does not relieve customer
of liability for any outstanding charges including additional usage charges due.
Early cancellation of service requiring multiple-month commitment will be
subject to rebilling at the regular monthly rate,
(d) All checks and checking account debits returned by the bank for non-payment
are subject to a $30.00 Returned Check Fee. Banking errors do not remove the
Customer’s responsibility under this agreement to pay all fees incurred by ISLC.
Returned check fees’ are subject to change without notice.
(e) Customer agrees to provide current and accurate billing information, and to
update this information as required to keep it accurate. Customer is responsible
for any activity by any person who uses Customer’s account. Other users of
Customer’s account will be bound by this agreement as if they were you. Customer
information may be verified and subject to a credit check report from third
parties, including credit reporting agencies, to verify your eligibility for the
accounts and services you request.
(f) DSL Service: The DSL Modem package (including filters, power cords, etc.)
remains the property of ISLC and must be returned to ISLC if DSL service is
terminated either by customer or ISLC. A fee of $199.95 will be charged to
Customer for failure to return DSL modem package to ISLC within 10 days after
termination date. Customer is responsible for any legal and/or collection fees
and charges incurred by ISLC in the attempts to recover ISLC property. DSL
accounts cannot be suspended or put on vacation hold.
3. No Warranties. With respect to services provided, ISLC makes no warranties of
any kind, whether expressed or implied, including any implied warranty of
merchantability or fitness of this service for a particular purpose, including
quality of phone lines over which modems send data. ISLC takes no responsibility
and will not reimburse for any charges incurred and/or damages suffered by
Customer, including, but not limited to, overtime charges, long distance
charges, third party charges, loss of data from delays, non-deliveries,
misdeliveries, or service interruptions caused by ISLC’s own negligence,
Telephone Company, upstream providers or Customer errors and/or omissions.
4. Limitation of Liability. Use of any information obtained via this service is
at Customer or User risk. ISLC specifically denies any responsibility for the
accuracy or quality of information received through its services.
5. Privacy. ISLC never sells or makes available individual names, lists of
users, or aggregate data to any third parties unless where required by orders,
warrants or other legal processes.
6. Notification of Account changes. ISLC will occasionally require new
registration and account information from Customer to continue service. In
addition, Customer shall notify ISLC via email, online notice, telephone, or in
writing of any changes to Customer account information such as address,
telephone, points of contact or computer domain name. All notices given in
writing by the Customer required under this agreement should be addressed to the
relevant part(y) (ies) at the address at the bottom of this agreement. All
notices sent by first class postage prepaid mail, email, online notice, or
telephone shall be deemed as given five (5) calendar days after submitting.
7. Jurisdiction. The laws of the State of South Carolina shall govern the
validity, construction and performance of this Agreement.
8. Change of Terms and Conditions. ISLC reserves the right to change the terms
and conditions at any time. Customer will be notified by email to the email
address on file. Customer is responsible for providing current email address if
using an email address other than one provided by ISLC. Account use after the
effective date constitutes acceptance of the new terms and conditions. If
Customer does not agree to the new terms and conditions Customer may terminate
this agreement in accordance with the provisions of section 2, set forth above.
9. The Customer’s Services. All services to be provided by the Customer either
in part or in total through ISLC’s network is appropriate subject to relevant
Federal and State regulations. If these same services are offered through other
networks, ISLC accepts no responsibility for their authorization.
10. Additional Member Premise Support. In providing services under this
Agreement, ISLC personnel will not be present at any time on Customer premises.
If Customer requests ISLC personnel to assist them on-site, then the Customer
agrees to waive its rights against ISLC resulting from liability, loss, damage,
claim or expense resulting from ISLC’s on-site work except in cases of gross
negligence or willful misconduct.
11. No Assignment. The Customer shall not sell, transfer, or assign this
agreement without the prior written consent of ISLC. Any act in derogation of
assignment shall not relieve the Customer of its obligations under this
Agreement.
12. Severability. If any provision of this Agreement is held by a court of
competent jurisdiction to be contrary to law or unenforceable, then the
remaining provisions of the Agreement will remain in full force and effect.
13. Entire Agreement. This Agreement represents the complete agreement and
understanding of the parties with respect to the subject matter herein.
14. Availability of this Agreement. This document is made available along with
the ISLC Acceptable Use Policy at the following web address:
http://www.islc.net/islc_office.html
Effective: Nov 1, 2009
ISLC, Inc.
2121 Boundary St, Ste 108
Beaufort, SC 29902
843-770-1000 phone 843-770-1002 fax
www.islc.net
